Q: What if I’d like to exchange for size or style?
A: To exchange for size, please refer to the return/exchange slip included with your order. If you no longer have the slip, please contact us at firstname.lastname@example.org with your preferred size and/or a list of backup options so that we may check current stock to offer exchange. Once we’ve confirmed the availability of your preferred size/style, please return the shoes in original, unworn condition using the following method:
- Purchase two appropriately sized, tracked satchels from your local Post shop.
- Address one to yourself, and enclose that one along with the shoes and a short note (with your name and phone number, and exchange instructions) inside the other satchel, addressed to us here at JENOA, Shop 9, 2 Mahara Place, Waikanae 5036
Q: What is your return policy?
A: We happily offer a refund for any reason (fit, change of mind, etc), provided the item/s are returned within 30 days of receipt in original condition (including all packaging and tags). The buyer will cover all postage costs and incur a 10% restocking fee in the case of a return for refund. If you’d like to opt for a voucher instead of a refund, we will waive the restocking fee as this lessens our admin/book keeping costs.